According to Voice of China purchase (microblogging), a Suning Tesco, the Suning Appliance (microblogging) Group’s B2C Online Shopping Mall.
recent phone call to the audience to CNR News Hotline 400-800-0088, participated in the Suning Tesco this color TV promotion, but encountered was forced to cancel orders. Since the sell why go back, this sleeve actually sell drugs?
Skyworth (microblogging) 42-inch 3D LED TV, the original price of over 3000, the website price of 2611 yuan, 1000 yuan of consumption, would send $ 100 voucher. promotion, order consumers will inevitably surprise, Hangzhou, Ho suddenly ordered two.
Ho: He was the first delivery time agreed upon in May 2. May 1, he sent a text message that has been out of stock, because of strong sales, is expected to arrive around May 13, 2012. Subsequently, Suning branch there to call me say, this is not stock, do not know when stock.
until receiving a call from Suning Service, also expressed the hope that he can voluntarily unsubscribe, then refresh the page, only to find Ho own order has been canceled and a refund of state.
Ho: Whether you have no requirement to force a refund. Refund even if he also before you send your 100 dollar coupons into cash to buckle.
orders unilaterally cancel, even the More consumers are saying, do not wait to color TV, on the order form, pay the purchase price of 2611 yuan, but returned to only 2511 yuan.
consumers: the case of my knowledge will be returned, the cash paying the money from orders deducted.
and Suning customer service provided by the different consumer dialogue recording, customer service staff to answer is not quite uniform.
consumer: your side breach of contract or breach of contract?
Suning customer service: this is indeed our side there is no cargo, so … because the model you buy has always been a promotions models, the number of limited.
consumers: this thing has been under a single, why do you give me unilaterally to cancel the order?
Suning Service: This commodity can not be shipped to you. We have consulted the staff to see whether the single price of $ 3599, this model is not favorable.
consumers: the amount of this order, the price of 2485 yuan, you shall more than 3000 to my next single?
Suning customer service: this is indeed very sorry. Our background processing.
reporter was removed in touch Suning Tesco brand manager, Li, He explained that the staff in the maintenance of price, leading to price label error.
Li Peng: we later checked, the problem is the staff to maintain the price when an error occurs, this product is actually sold for 2611 yuan, is not this standard products, this product is actually far more than the price of 2611 yuan. The staff did not timely discovery led to a number of errors.
Li, Suning commitment to provide consumers with the $ 200 universal vouchers to compensate for the losses. Price the wrong business, the explanation given, that argument, I am afraid that many consumers are not unfamiliar with angry consumers expression, think this is a breach of contract or even fraud, Suning Tesco noncommittal.
Li Peng: whether the breach is by the legal department identified.
industry experts, human rights lawyers, Zhao occupation, said such promotions existence of acts of suspected fraud, but the stock does not become the statutory grounds for the cancellation of the contract. If the contract has been established to the shortage occupation:
Zhao grounds, unilateral termination of the contract, which is a breach of contract practice. Out of stock, not statutory grounds to terminate the contract. There are two goods, a standardized commodity, is a unique commodity, in this one, there is no way to pay, can only terminate the contract, this is understandable. But if it is a standardized commodity, out of stock after the purchase, so the business can not unilaterally terminate the contract for this reason, unless the consumer acceptance.
China’s Despite Su Ning told reporters that the compensation arrangements of the
consumers: for example, my side of the requirements of
Suning customer service advertising still says , promotion, these four Voice of China will continue to focus. (Reporter is Intrinsic Wang Xian)
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